Microsoft Teams Gets a Serendipitous Upgrade with Tweelin!
The Tweelin App for Microsoft Teams is now available in the Microsoft AppSource, allowing enterprise users to turn 1:1 scheduled meetings into highly successful serendipitous conversations.
How many times have you stared at someone’s Microsoft Teams presence, waiting for the light to turn green and make a call?
Imagine this scenario…
You are stuck on your most important task and you badly need input from your colleague Anna. You send her some messages, begging for a quick sync that would unlock your work.
As always, those messages aren’t promptly answered. “She must be busy”, you think. In fact, her Microsoft Teams presence shows a red dot. However, you look at her calendar and she doesn’t seem to have any ongoing meetings. “Is she on a call?”, you keep wondering.
You weigh other options to make contact. After some thinking, you gather the courage to take the risk of invading Anna’s privacy by calling her directly, and you are waiting for the right moment to strike.
Like a sentinel, you keep an eye on her Microsoft Teams presence, which prevents you from fully focusing on other activities you need to carry out.
Finally, the light turns green, your heart rate goes up, you think: “perhaps, is she tired now and needs a break before the next call?”. You hesitate a bit, go back to the 1:1 chat to check if she has read your messages, but she hasn’t. Enough! Time to hit the call button. You can do it!
The call starts, Anna’s laptop rings but no one answers. You stare at her presence, which now shows “away”.
You send Anna some more messages to explain why she’ll find your missed call. You also ask her for a favor to call you back. After a couple of hours, she replies via message, suggesting you meet tomorrow at lunch time. “Some progress, finally!”, you think. Now, you have to spend some time scheduling that meeting.
Tomorrow comes and Anna is caught in the firefight of the day, so she asks to reschedule. Your hopes crumble while you are still stuck on your main task. You are working on less important items, still craving to be able to talk. Your morale goes down.
If you worked in any enterprise organized in a matrix, chances are you have lived those moments, and they are not fun. You waste time and attention on the task of getting to talk with someone, and, to add insult to injury, you end up entering into a scheduling back and forth that will put yet another meeting on your calendar. Likely, more meetings in your saturated calendar will push you to work overtime to catch up on the tasks that matter.
We estimated that, every day, 260M hours are wasted by 1.6B hybrid workers trying to reach a live conversation, corresponding to a staggering $3.2B societal opportunity cost.
You can’t stop wondering why it is so hard to exchange a few words that could move the needle so much faster. Instead, you keep wasting much more time and mental effort on scheduling a conversation.
You could have talked today, if only you knew the right moment to call that person…
The right moment to talk is now “served” via Microsoft Teams
Imagine you go to your 1:1 channel with Anna and make a wish to talk to her by typing “@tweelin wish”. A card appears, allowing you to specify why you want to talk, for how long and when. You hit send and forget it.
You go back to doing what’s important, knowing that a call will be suggested at the earliest convenience for both you and Anna.
- No missed calls
- No “when can we talk?” messages
- No endless staring at someone’s presence
- No call-back anxiety
- No scheduling/rescheduling/cancellation nonsense.
Too good to be true?
Well, I am proud to tell you that all of the above is available right now, free to try, on Microsoft AppSource.
Bot plus Tabs
Tweelin for Teams delivers Digital Serendipity through two components, both available on Microsoft Teams for desktop and mobile.
Tweelin bot
Available in any 1:1 channels with people from your organization, the Tweelin bot allows you to make wishes to talk to your coworkers, by simply typing “@tweelin wish”.
Once a wish is initiated in a 1:1 channel, the focus shifts to the Tweelin bot channel, where the rest of the workflow is carried out by a few adaptive cards.
Tweelin tabs
The Tweelin bot channel features two core tabs: Wishes and Settings.
Wishes consists of a fully responsive view that offers the same wish management functionality of the Tweelin native mobile apps.
Settings allows you to visualize linked accounts, and soon configuring multiple aspects of your Tweelin ecosystem.
The tabs are available beyond Microsoft Teams, in fact, users are able to access and manage their wishes from both Outlook.com and Microsoft365.com.
Tweelin for Teams’s perfect companions
Tweelin’s Digital Serendipity Engine leverages your devices telemetry and calendar availability to determine the right moment to connect you with someone.
Therefore, in order to support the telemetry collection from your computer, it is required to install the Tweelin Telemetry Agent, an extremely lightweight background application whose sole purpose is to send a few OS telemetry data points to the Tweelin Serendipity Engine.
In addition to the fundamental Telemetry Agent, users can maximize the value of overall solution by installing Tweelin on their smartphones, so that the telemetry generated by mobile devices may be accounted for when finding the right moment to talk, thus maximizing the accuracy.
Serendipitous conversation success rate of 90%
According to ZoomInfo [2022], every time you make any impromptu call, your average success rate is 20%.
I know what you are thinking: “even less than that!”.
You are right. 20% is a global average, and trying to connect to a busy back-to-back professional during work hours may yield even lower success rates.
Things have changed, already.
Initial data suggest that any customer deploying Tweelin across employee laptops and phones, allowing unrestricted access to a few anonymized data points, may expect an overall conversation success rate of 90%, at a tiny fraction of the coordination cost imposed by today’s rules of engagement.
Joining the Digital Serendipity revolution
There are a few steps you can follow right now to embrace Digital Serendipity, avoid wasting time scheduling meetings, focus on what matters and enjoy a better work-life harmony.
- Get Tweelin for Android or iOS, create a Tweelin account or login for the first time via Google, Microsoft or Apple.
- Get the Tweelin Telemetry Agent for Windows and register it to your Tweelin account — the email you used for step 1.
- Get Tweelin for Microsoft Teams on AppSource or search for it directly in Microsoft Teams, in the Apps section.
- If you are not allowed to install Tweelin for Microsoft Teams, don’t despair, it’s not your fault! Please, tell your IT admin that you need it asap!
You can always contact the Tweelin Team in case of trouble or partnership proposals. We crave to hear from you!
